Returns & Refund Policy
At Prime Container Hub, we aim to provide reliable products and clear information so you can purchase with confidence. This Returns & Refund Policy explains how returns, exchanges, and refunds are handled for our shipping containers and golf carts.
Eligibility for Returns
Return requests may be considered on a case-by-case basis and must meet the following conditions:
The request is made within 30 days of delivery
Proof of purchase (invoice or order confirmation) is provided
The item is in the same condition as delivered
The item has not been modified, damaged, or used beyond reasonable inspection
Due to the size, transport, and specialised nature of our products, not all items are eligible for return.
New & Used Items
New items
New products may be eligible for return if they meet the conditions listed above and have not been used or altered.
Used items
Used products are sold based on their described condition and may show normal signs of prior use. Returns on used items are generally limited and assessed individually based on the reason for return and the product’s condition.
Non-Returnable Items
Unless required by law or agreed in writing, the following items are generally non-refundable:
Custom-built or special-order products
Products modified after delivery
Items damaged due to misuse, improper handling, or unsuitable site conditions
Products used outside their intended purpose
Delivery, transport, or installation services already completed
Refund Process
If a return is approved:
Refunds will be processed using the original payment method, where possible
Approved refunds are typically issued within 5–10 business days after the item is received and inspected
Delivery and shipping costs are non-refundable, unless required by law
In some cases, we may offer a repair or replacement instead of a refund where appropriate.
Damaged or Incorrect Items
Please inspect your order upon delivery. If your item arrives damaged, faulty, or incorrect, contact us as soon as possible so we can assist.
Photos or supporting documentation may be required to assess the issue and arrange a resolution promptly.
How to Request a Return
To request a return or refund, please contact us with your order details:
Prime Container Hub
Address: 140 Anton Rd, Hemmant QLD 4174, Australia
Phone: +61 480 899 354
Email: sales@primecontainerhub.com
Our team will review your request and provide instructions on the next steps.
Australian Consumer Law
Nothing in this policy limits your rights under the Australian Consumer Law. You are entitled to a repair, replacement, or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.